Can a mobility device be accommodated?
We would like our boat to be accessible to people of all abilities, and while the ramp from the wharf onto the dock may be navigable, the step from the ramp into the boat may not be possible for everyone and we are therefore unable to accommodate guests who are unable to leave their wheel […]
Is the tour suitable for all ages and abilities?
Harbour Tours are suitable for everyone, of all ages. There is no substantial physical effort required to enjoy our tours, but please note that there is a ramp between the wharf and the dock, and a small step up is necessary from the dock into the boat. Of course, we can offer a helping hand. […]
What should I wear?
We will always do our best to make sure you are comfortable. The cabin is not fully enclosed, so on cooler, drizzling days, please come prepared for the day’s weather. While there is no heater on board, we have blankets for your use should you need them. Generally speaking, dress appropriately for the weather, and […]
What will I see on the tour?
Your Halifax Harbour Tour is unique every single time! Your captain will chart a course for your tour based on factors such as weather, marine traffic, and special events, with one goal in mind: to give you the most enjoyable relaxed tour of our beautiful harbour! Some parts of the harbour you might see on […]
Something came up / I missed the tour I was booked for, can I get a refund?
Tour bookings are non-refundable. You can offer the seats to someone else. This policy enables us to make tours available to the greatest number of people at our always-low rates. Please get in touch if you have any questions or concerns.
What forms of payment do you take?
We accept all major credit cards (Visa, Mastercard, American Express, and JCB) online through our website and on the dock. On the dock, we also accept cash payment in CAD or USD (USD is accepted on par with CAD), and tap-enabled debit/credit cards. Please get in touch if you have any questions or issues.
What time should I get to the dock?
We encourage all guests to arrive about 15 minutes before the scheduled tour start time. Our schedule does not allow for departure time flexibility and we do not issue refunds for missed tours, so we recommend adding some extra time for getting to the departure area.
What if I can’t access my booking confirmation?
You should receive a booking confirmation email shortly after you have completed your booking. If you don’t get an email, please check your Junk/Spam folder to see if it was mistakenly marked as spam by your email provider. If you can’t find your booking confirmation, you can contact us to help you to retrieve it. […]
What do I need when I arrive at the dock?
When you arrive at the dock, please present your guide with the booking confirmation that you received by email when you booked your seats. You can show it to us on your phone, or you can bring along a printed copy. Please arrive 15 min before departure.